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Why can't I see my trade or order in the activity log?

You must not select too many days, otherwise you exceed the 1000-row maximum display. Neither can you select more than one year's worth of activity. Overshooting either of these limits can cause data to be omitted from your results when searching the activity log.

 

 

I have technical issues with my Android phone, what can I do to resolve them?

 

As a very first step: check your network access.

If you have poor or limited access to the internet/network, the App may load slowly or not at all.

If network access is not the issue, then please try the following steps explained in detail below:

 

  • Get the latest version of the App;
  • Force stop and restart the App;
  • Clear cache and data;
  • Uninstall and reinstall the App;
  • Change your password.

 

Get the latest version of the App.

We often release updates for the App to fix common issues.

1.      Open the Google Play Store App;
2.      Tap Play Store/My Apps;
3.      If the App is listed under "Updates", tap Update;
4.      Tap Accept.

If the App isn't in the "Updates" section or says "Installed", your App is up-to-date.
 
Force stop and restart the App.

Force stopping the App will refresh its active memory.

1.      Press your device's Home button;
2.      Press your device's Menu button/tap Settings;
3.      Tap Application Manager;
4.      Find and tap the Cornèrtrader App that's not working/giving you troubles/problems;
5.      Tap Force Stop;
6.      Re-launch the App and attempt to reproduce the issue.
 
Clear cache and data.

Clearing your cache and data will delete temporary files the App is using. These files will be recreated the next time you launch the App:

1.      Press your device's Home button;
2.      Press your device's Menu button/tap Settings;
3.      Tap Application Manager;
4.      Find and tap the Cornèrtrader App;
5.      Tap Force Stop;
6.      Tap Clear Data;
7.      Tap Clear Cache;
8.      Re-launch the App and attempt to reproduce the issue.
 
Uninstall and reinstall the App.


If the Application files have become corrupt, you can easily fix the issue by reinstalling the App.