Home»Service Centre»Cornèrtrader Platform»Troubles logging in to the Cornèrtrader (downloadable)?

Troubles logging in to the Cornèrtrader (downloadable)?

If you are getting the following error message: “… Auto-Detection failed”, please make sure you are connected to the Internet and that your Firewall/Antivirus is not blocking our platform. We strongly recommend that you add the Cornèrtrader (also Client Station) application to the firewall’s allowed programs list.

Otherwise, please try to change connection settings of our Trading platform. See below:

1) At the login screen of the Trader, click on the blue link "Change connection settings";

 

2) Under the Protocol option you probably have, by default, "Auto detect". Please try the following available options: TCP with TLS Security or HTTPS with SSL security and click “OK.” Now try to login and check if the problem is solved. If not, go back to Point 1 and 2 to try the next Protocol option;

 

If changing the Protocol has not solved the issue, please do the following:

3) Delete Internet Temporary files in Internet Explorer (Tools>Internet Options>Delete>Temporary Internet Files).

4) Go to (insert appropriate URL) where you will find additional suggestions.

If the above does not solve your problem, please create a case and give exact details of the error seen (including a screenshot if possible).