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Invalid login or Password error

If you get an Invalid login, or Password error, or the error code: 0x80040009, the most common reasons are:

  • The login ID is wrong or not valid. Please make sure you are typing the correct ID;
  • The password is wrong or expired. Please type the password carefully. Make sure that the Caps Lock key on your keyboard is not on. If the problem persists, you can obtain a new password by contacting us;
  • Our platforms have a Live and Simulation version and you might be on the wrong server. Please make sure that you are logging in to the version you have access to.
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