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Generate a Problem report from Cornèrtrader
In some cases Cornèrtrader Account Services might ask you to provide a Problem Report. This report gives us the necessary information to investigate the problem you are having on the Cornèrtrader platform. It includes:
- The Log Files;
- Your Workspace.
To generate a problem report, go to the login window > click on Change Connection Settings > General > Create problem report.
Press Save > Save it on your Desktop. Now log in, go to Contact Support, and submit your query there including the files.
Before generating the report, please make sure that there is a tick in Enable detailed system logging. It will always be ticked on unless you have ticked it off yourself. If it's not there, please re-tick the box and then click Apply. Next, log out from the platform, log in again to it, and work with it for some time until the problem reoccurs. Only then should you generate the problem report.