Home»Service Centre»Cornèrtrader Platform

Cornèrtrader Platform

What are the network environment requirements?

Cornèrtrader Platform communicates with a set of remote servers in order to function properly. As a minimum requirement, in ord...

 

Can I be logged into my account on more than one platform simultaneously?

For security purposes you can be logged into only one Cornèrtrader platform at a time. As soon as you log into another&nbs...

 

Custom Workspaces for Cornèrtrader

To help get you started using the Cornèrtrader platform, we have set several workspaces for different trading products. You can...

 

Firewall/Proxy Communications

Cornèrtrader communicates with a set of remote servers in order to function properly. Please find below the list of addresses ...

 

Problems accessing Account Summary, Charts and other Cornèrtrader modules

The platform communicates with many servers in order to display the different information (Prices, Charts, Chat, etc., all have...

 

I get a Critical Error when loading my Cornèrtrader (downloadable) workspace

The error message indicates that the current workspace has unfortunately been corrupted and is no longer useable. Please follow...

 

Can I upload my own custom charts to your platforms?

This functionality is not available on our Platforms at the moment.

 

Does Cornèrtrader charge fees for their trading platforms?

Cornèrtrader does not charge any fees for using the trading platforms.

 

How do I adjust the timezone on a chart?

In order to adjust the time zone on a chart, please click on the Chart Configuration icon and proceed to the Regional Settings ...

 

Troubles logging in to the Cornèrtrader (downloadable)?

If you are getting following error message: “… Auto-Detection failed”, please make sure you are connected to the Internet and t...

 

How do I save my Workspace in Cornèrtrader (downloadable)?

You can save your workspace by selecting Save As... in the File tab of the trading platform.  The workspace can be saved in a l...

 

Generate a Problem report from the Cornèrtrader

In some cases Cornèrtrader Account Services might ask you to provide a Problem Report. This report gives us the necessary ...

 

What are the system requirements for Cornèrtrader web platform?

The CornèrTrader web Platform has been tested and is officially supported in the following browsers on the following OSs:

 

How can I access Cornèrtrader web?

If you already have a Live Trading Account or a Demo Account with us you can login to the Cornèrtrader web platform here. If yo...

 

Invalid login or Password error

If you get an Invalid login or Password error, or, the error code: 0x80040009, the most common reasons are: The login ID is wr...

 

I forgot my Password, how do I get a new one?

Your security is our number one concern. Please call your Relationship Manager from your registered phone number, and we will a...

 

How do I download Cornèrtrader?

If you already have a Live Trading Account or a Demo Account with us but need to download the Cornèrtrader platform again, clic...

 

Which exchange should I subscribe to?

If you wish to receive live prices for a particular instrument and need to check which exchange you should subscribe to, you ca...

 

How many instruments can I have in my Watchlist?

The limit is 50 per Watchlist. If you need more, remember that you can still organize your Instruments in several separate Watc...

 

The Trade Server could not be reached

If you get the error message below when you login to Cornèrtrader: 1) Make sure your Internet connection is working normally. O...

 

Failed to establish connection, protocol auto detection failed

If you get this message when you are trying to login into the Cornèrtrader: If you have been using Cornèrtrader on this machine...

 

My Account Summary is not loading

The Platform communicates with many servers in order to display the different information (Prices, Charts, Chat, etc., all have...

 

Error Accessing Content

You get the message Error Accessing Content on the Account Summary or other modules on the Cornèrtrader platforms. From the Sta...

 

How do I manage sounds in Cornèrtrader (downloadable)?

On Cornèrtrader, go to Trading > Trade Settings > Sounds Here you can select the Event and change or deactivate the sound...

 

How do I change the chart bid/ask settings?

The Cornèrtrader platform allows you to adjust the setting of the chart to display the bid or the ask prices.  This settin...

 

What is margin utilization and how is it calculated?

Margin utilization is the percentage of margin collateral that you are utilizing for margin products trading. If the margin uti...

 

Where can I see the updated Greeks in the platform?

Before a trade, you can view the Greeks of an FX option in the tradeticket. Right click in the Trade Ticket > Settings > ...

 

Why can't I see my trade or order in the activity log?

If you have selected too many days, it may be that you exceed the maximum of 1000 rows that can be displayed. Also, you cannot ...

 

When will positions net out?

If you have long and short positions they will net out at the end of the trading day - but only if the long and short positions...

 

What is a trailing stop order, and how can I use it?

A trailing stop order can be used to protect a position (to limit the maximum loss) just like a normal stop order. Unlike a nor...

 

How can I use “one cancels other” orders?

O.C.O. (one cancels other) orders that are not related to a position can be used to place a stop loss and take profit order on ...

 

Why can't stocks trading on LSE_SEAQ exchange be added to the platform?

Stocks trading on LSE_SEAQ exchange are only available for phone trading, with minimum nominal amount of GBP 20,000. Please be...

 

How do I read the account summary?

The Account Summary in CornèrTrader and CornèrTrader web contains information about the account value, net positions, the unrea...

 

How can I change the language in my platform?

You can change the language settings of the different platforms on CornèrTrader and CornèrTrader web by doing the following: C...

 

How can I review the transactions that have taken place in my account?

To keep track of the transactions that have taken place on your account, you may refer to: Activity Log (in CornèrTrader ...

 

How do I roll over Gold (GC) futures contracts?

In CornèrTrader’s platforms (CornèrTrader and CornèrTrader web), futures spreads orders allow you to roll-over your futures’ ex...

 

AEX Index Daily Options - how do I find the right expiry?

There are three option types available: daily, weekly and monthly:   Daily options have two active expiries: the same day...

 

What is the security level when I log in to my account?

CornèrTrader applies the highest industry standard for data protection to all our products and platforms. All your data is encr...

 

How to roll over futures positions with spreads (DAX example)?

In CornèrTrader, futures spreads orders allow you to roll-over your futures expiring maturity to the next one with no legging r...

 

How do I roll over WTI Crude Oil (CL) futures contracts?

In CornèrTrader’s platforms (tablet and mobile, CornèrTrader, and CornèrTrader web), futures spreads orders allow you to roll-o...