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FAQ General

How do I fund my account and withdraw my money?

You can fund your trading account by sending your funds to the Cornèr Bank IBAN we provided you when you opened your Cornèrtrader account.

To withdraw some of your liquidity from your Cornèrtrader account, you have to send an email to support@cornertrader.ch, using the same email address you have given when you opened your account. In the request, you should indicate the details of the Beneficiary, amount to be transferred and the IBAN number. In case of transfers outside of Switzerland and/or of your country of residency, it is also necessary to specify the reason of the transfer. In case you would like to send the funds to your TradersCard, the card number has to be indicated in the request.

Transfers can only be made to accounts held in your name. Orders in favor of third parties will not be accepted.

For security reasons, as soon as we have received your email, one of our representatives will contact you via phone to verify the correctness of the order.

Under normal conditions, transfers will be performed on the same day, once the phone verification has been successfully carried out. However, transfers arriving 30 minutes before the cut-off time and/or after, it will be moved to the next available value date. For CHF the cut-off time is generally 5 p.m., for EUR 4 p.m., while for USD 2 p.m.

How are my funds guaranteed?

All deposits with Cornèrtrader are guaranteed by Esisuisse with up to CHF100,000. Corner Bank is the largest bank in the Canton of Ticino and is one of the TOP 3 most solid banks in Switzerland.

What account types do you offer?

We offer Private, Capital and PRO/VIP accounts. Read more

What differentiates your accounts?

Our accounts offering is both differentiated in price and service. The more you deposit and the more you trade, the better prices you will get. Read more. You can choose from a simple online account to a dedicated and experienced relationship manager to help you with our investments. We look at the activity and account assets to tailor make a pricing that suits you.

What products can I trade?

You can trade Forex, CFDs, Stocks, commodities, options, funds, as well as stock options and bonds.

Where is the account based?

Your account will be opened in Switzerland, with Cornèr Bank as the custodian bank.

Do you provide trading systems?

Not for the moment.

Does your trading platform work on Mac, iPad and iPhone?

Yes, you can trade from almost all devices.

Can I transfer my stocks?

Yes, you can transfer stocks in to your online trading platform from your current broker/bank. We aid you with stock transfers even when you may decide to close your account with us.

Can I use my securities for trading collateral?

Yes, we enable collateral for most cash products in the system. The percentage of the value of each security to use as collateral is dependent upon our internal risk rating, lowing a certain percentage of the notional value to be available as collateral for margin trading.

Can I call you for support or other questions?

Yes, you can during working days. Just contact us via phone or online chat. We are available from Monday to Friday from 8 am to 6.30 pm. Outside these hours our lines and chats will be unavailable. Our client service is also available in Russian.

Click here for all contact options

Do you offer advisory service?

No, at the moment we only help clients on products, understanding and executing your trading and investment views.

What is the minimum funding?

For a Private account, the minimum funding is CHF 2’000 or the equivalent in other currencies, whereas for the Capital account, it is CHF 75’000 or equivalent. The PRO or VIP account types have no minimum funding requirements, but depend on the trading volumes, that differ according to the asset class.

How to activate the login credentials for the Cornèrtrader platform

The first time you access your Cornèrtrader platform, you will need to activate the credentials by contacting us by phone during our opening hours. The first password will be provided only when the account has been funded.

IMPORTANT: Once the account has been approved, we will send you the login details to myCornèr app, the mobile banking app of Cornèr Bank, through which you can access free premium financial research and the Cornèrtrader platform, by post. These details can be used only for the app and, therefore, will not work for the platform. Click here to find out more about the advantages of myCornèr app.

Good to know: by activating the app, you will already be able to access the Cornèrtrader platform mobile version and see your account prior to the first funding and activation of the main platform credentials.

How to activate the login credentials for myCornèr app

When your account is approved, we will send you by post the login credentials and the instructions to access to myCornèr app. This is the dedicated mobile app of Cornèr Bank, through which you can access free premium financial research and the mobile version of your Cornèrtrader platform. Click here to find out more about the advantages of myCornèr app.

IMPORTANT: The logins for the Cornèrtrader platform do not work with myCornèr app, and vice versa. This is because the two systems have a dedicated set of logins. To find out more about how to activate the login to your Cornèrtrader platform, please read the relevant section in the FAQ.

Good to know: by using myCornèr app, you can access the Cornèrtrader platform mobile version and see your account prior to the first funding and activation of the main platform credentials.

Should you need support with your credentials in myCornèr, please contact us by phone.

How to reset the password for the platform from the website and software-based version

If you have forgotten the password to your Cornèrtrader platform or it has expired, you can reset it in total freedom from the main login page of the web- or software-based versions by following the guided steps.

How to reset the password for myCornèr

If you need to reset your password for myCornèr app, you can proceed directly from the app by following the guided steps.

Good to know: you can avoid the hassle of remembering the password for myCornèr app by activating fingerprint or Face ID.