Hotline service level update

In order to help us give the right priority to all requests and ensure the best service, given the current circumstances, please contact +41 58 800 8080 or use the chat in the platform only for urgent matters (such as position handling, margin call and other trading requests).

For all other requests, please write to:

• support@cornertrader.ch if you are a client and need technical support (password reset, administrative, security transfer requests or regarding the opening of your account) and generally for inquires which are not risk sensitive for your account.

• info@cornertrader.ch if you are not a client and have general questions about our offer and pricing or need further information regarding the opening of an account.

We recommend to always copy your Relationship Manager in your emails.

Thank you for your understanding.

Your Cornèrtrader Team

Dear Madam, Dear Sir

Dear Customer

In view of the special situation concerning the coronavirus (COVID-19), we have taken important precautions in order to protect the health of our employees, clients, suppliers and partners. These measures go one step further than the restrictions stipulated by the cantonal and federal authorities.

On one hand, the action plan developed by the Cornèr Bank concerns the maintenance of the operational activities (Business Continuity Management), on the other hand it allows the majority of employees to carry out their work in home office mode. In order to guarantee the security and reliability that have distinguished us for decades, all important functionalities are being mantained. We will do our utmost to continue providing you with the best possible service. Nevertheless, there may be some longer waiting times to respond to your requests.

This decision was taken in relation to the big responsibility towards the population and society. We are firmly convinced that in such an exceptional situation, the protection of the health takes precedence over economic or other motives.

We thank you with all our heart for your understanding. We greatly appreciate the trust you place in us every day.

Cornèr Bank Ltd. / Cornèrtrader

Ing. Vittorio Cornaro                 Marianna Vassallo

Chief Executive Officer             Head of Cornèrtrader - Director

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