Service level update

ACCOUNT OPENING REQUEST

Cornèrtrader is reinforcing its digital services so as to keep on delivering its service to new and existing clients, taking into account the safety and health of both employees and customers in the current circumstances created by COVID-19.

For this reason, we are glad to announce that we offer the possibility to authenticate your personal document via IDnow. It is a solution provided by an external third party provider Intrum, FINMA compliant.

If you have already completed the account opening request and need to get your identity document authenticated, please click here. Clicking on the link, you agree to leave the Cornèrtrader website and to interact, therefore share your personal data, with IDnow. If you are using your PC for the identification, please note that you must have a webcam installed and use only Chrome or Firefox.

According to the FINMA directives, identification documents need an MRZ and security features, which are typically to be found in modern passports or IDs in plastic format, similar to credit cards. Therefore, paper IDs can not be accepted. If you are resident in Switzerland but have a non Swiss passport, we kindly ask you to have as well the residence permit with you.

The service is available from Monday to Saturday from 07:00 to 22:00.

HOTLINE

In order to help us give the right priority to all requests and ensure the best service, given the current circumstances, please contact +41 58 880 8080 or use the chat in the platform only for urgent matters (such as position handling, margin call and other trading requests).

We also inform you that from Friday 10th to Monday 13th April 2020 our offices will be closed for the Easter holidays.

During this period, our landlines and live chat on the platform will not be reachable.

We will be back on Tuesday 14th 2020 as normal.

Click here for more information

Thank you for your understanding.

Your Cornèrtrader Team

IMPORTANT MESSAGE TO OUR CUSTOMERS